On this page
1. Your subscription and billing agreement
The Company’s accepted quote, order form or signed agreement sets the package, licensed locations, currency, price, taxes, term and renewal. A negotiated or pilot price can differ from a published package price. An internal test allowance is not an authorization for a paid subscription. Refer to the accepted agreement and actual invoice rather than a package label alone.
Only an authorized Company representative should approve a subscription, payment method or price change. Any recurring billing authorization is given through the accepted agreement or payment flow. We do not charge a new amount solely because a staff member opens a feature or reads a pricing page. Keep the billing contact, legal business details and payment method current.
Software billing is separate from the shop’s customer payments and from a standalone market-data agreement. The Windows app is included with the authorized Company subscription; installing it does not create a second desktop fee. An internet connection, suitable equipment and separately charged third-party services are the Company’s responsibility.
2. Invoices, payment status and access
Use the approved invoice or payment-provider flow to pay. CardCounter records the amount, status, covered period and provider reference required to reconcile billing. An unpaid or failed payment can restrict access under the Company agreement. A pending result should be checked or escalated rather than paid again without confirming its state.
Payment and Company approval are separate. A paid invoice does not bypass account review, package eligibility, counter commissioning or provider enrollment. An internal approval does not waive an agreed bill unless the allowance expressly says so. Contact support if the recorded paid period or package appears incorrect.
3. Upgrades, downgrades and renewals
An authorized representative must agree to the relevant price and scope before a commercial plan change is applied. The upgrade workflow can need a new market-data connection and verification before Growth access is ready. A failed or incomplete request is not a confirmed upgrade.
Downgrades must meet the lower plan’s active-key, feature and location limits. Review the effect on scanning, grading, API access and other Growth features before changing the package. Timing, proration and any credit follow the accepted Company agreement or the amount expressly shown and authorized in the provider flow; this page does not promise an automatic prorated refund.
Renewal and notice periods follow the Company agreement and applicable law. We communicate a material price change before it takes effect as required by that agreement and law. Keep a copy of the accepted change and its confirmed effective date.
4. How to cancel
The authorized owner can use the subscription-management flow where enabled, or send support a Subscription cancellation request. Include the Company name, workspace and the subscription to be canceled. Do not include payment credentials. We may verify your authority before changing the Company’s billing.
The configured standard subscription portal schedules cancellation at the end of the current paid period. A separately accepted Company agreement can specify different timing or notice. The provider or support confirmation determines the effective date. Request and retain that confirmation; deleting a staff account, uninstalling the Windows app, closing a shop website or disconnecting Stripe does not itself cancel the CardCounter subscription.
Before access ends, export records you are entitled to retain through the available reporting/export features or ask support about the relevant records. External subscriptions, marketplace services and carrier accounts must be canceled separately with their providers.
5. Refunds, credits and billing disputes
Refund and credit eligibility follows the accepted Company agreement and applicable law. This public policy does not create an additional fixed refund window, blanket no-refund rule or money-back guarantee. Mandatory refund and cancellation rights are not excluded.
If you believe a software charge is duplicate, unauthorized or incorrect, contact support with the invoice/reference, date, amount and a description of the issue. We will review the accepted authorization and provider evidence. Report suspected payment-method compromise to your payment provider as well. Do not send a full card number or security code.
A refund or credit is complete only when confirmed by the relevant provider or authorized billing record. Bank processing can take additional time. A support conversation or submitted request is not a completed refund. A payment dispute can require review of access and billing records, without limiting statutory rights.
6. Shop purchases, postage and free shipping
A customer buying cards, merchandise, event entry or services from a shop contracts with that seller. The seller sets and administers its sales returns, rewards, store credit and shipping rules. Contact the seller about those purchases. CardCounterPOS’s software cancellation policy does not replace the shop’s customer policies.
The seller pays for labels using its own authorized postage or carrier payment account when shipping is enabled. A shipping charge collected from a buyer is paid to the seller through the relevant order flow; it does not make CardCounterPOS the postage payer. If the seller advertises free shipping, the buyer’s delivery charge is zero for eligible orders and the seller remains responsible for the actual postage.
Carrier price adjustments, insurance, marketplace charges and label cancellation or refund rules are separate provider matters. A label void request is not a guaranteed postage refund. Verify carrier eligibility and status before telling a buyer that a shipment or refund is complete.
Contact CardCounterPOS
CardCounterPOS operates CardCounter. Our business location is Windham, Connecticut, United States.
For a platform question, privacy request, billing request or legal notice, open the staff sign-in page and choose Contact support. You do not need to sign in to open that form. Choose Something else and give your message a clear subject, such as Privacy request, Subscription cancellation or Legal notice. Existing workspace users can also open Support from their workspace.
Provide a reply email, the relevant company or shop, and enough detail to identify the request. Do not send passwords, one-time codes, API keys, full payment card details or unnecessary customer information. We may ask for proportionate proof of identity or company authority before disclosing or changing records.