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1. Who these terms apply to
The agreement is between CardCounterPOS and the business or organization using the service (“Company”). A person accepting on behalf of a Company must have authority to bind it. Staff users must be authorized by that Company and comply with its policies as well as these terms. Account holders must be at least 18 or the age of legal majority where they live. This business service is not directed to children.
An order form, signed company agreement or separately accepted plan quote may specify the licensed locations, package, price, term, renewal, support and other commercial conditions. If a specific term in that agreement conflicts with these general terms, the specific agreement controls for that Company. Mandatory legal rights continue to apply. A demo, test account or pilot allowance is limited to the access expressly approved for it.
The Privacy policy explains our use of personal information. The Acceptable use policy applies to all users. The Data processing terms address shop data processed for a Company. Additional provider terms apply when the Company chooses to connect a third-party service.
2. Company access, staff accounts and approval
The Company must provide accurate business details, maintain an authorized administrator and keep its staff permissions up to date. Use individual staff accounts; do not share credentials, impersonate another user or give a departing staff member continued access. Tell us promptly about suspected account compromise. The Company is responsible for actions taken by its authorized users and for its internal access controls.
Package eligibility, paid coverage, company approval, counter commissioning and provider readiness are separate requirements. Paying an invoice or completing the business-details checklist does not itself authorize every counter or activate a provider. Features can remain unavailable until their required checks are complete. Core and Growth access, licensed locations, quotas and any future add-ons are governed by the Company’s accepted plan.
The Company is responsible for its own hardware, supported browser, internet connection, camera permissions, printers and payment equipment. Follow the relevant equipment and provider instructions. Do not use an incomplete or blocked transaction as evidence that a sale, payment, refund, label or stock change completed.
3. Software and Windows app license
During the authorized subscription or pilot term, we grant the Company a limited, non-exclusive, non-transferable right to use the service for its own business at its licensed locations. Authorized staff may use the Windows app under the same Company subscription. It does not create a separate desktop subscription or extend the Company’s package, quota or location allowance.
The Windows app requires internet access and opens the Company’s hosted workspace. A local installation is not an offline transaction service and does not grant access after Company authorization ends. Startup and display preferences are specific to that Windows user and computer. Web features can update independently of an installer; desktop shell improvements may require an app update.
Use downloads supplied or approved by CardCounterPOS. Test builds are for approved internal testing and can have different signing or release status from customer downloads. Keep the app and operating system current. Except where applicable law permits it, do not copy, resell, sublicense, circumvent licensing controls or reverse engineer our software. These restrictions do not remove rights granted by open-source component licenses.
4. Prices, billing and plan changes
The accepted Company agreement, order or quote determines software fees, currency, taxes, billing frequency and renewal. The package name alone is not permission to charge a new price. You authorize the payment method and recurring terms expressly accepted in the applicable billing flow or agreement. Keep billing contact and payment details current.
Third-party payment processing, postage, marketplace, equipment, currency conversion and other provider charges may be separate from CardCounter software fees. The Company pays those providers under its own agreements. CardCounter does not fund a seller’s postage. A buyer’s shipping charge and a seller’s label purchase are separate transactions.
A plan upgrade can require an API connection and access checks before completion. A lower package must satisfy its feature and active-key limits. We will not treat an unsuccessful request as a completed upgrade. Payment failure, expired paid coverage or revoked approval can restrict operations, subject to the Company agreement and applicable law.
5. Your shop, customers and shipping
The Company is the seller of its products and services. It sets its own prices, stock descriptions, condition, sales taxes, return rules, rewards, event terms and delivery promises. It is responsible for lawful sales, accurate public information, customer notices, product rights, tax reporting, fulfillment, refunds and customer disputes. Publishing a shop website does not make CardCounterPOS the seller or merchant of record for that shop.
Before enabling online sales or a provider, review its permissions, required enrollment and operating rules. An available configuration screen is not a guarantee that a payment, postage or marketplace account has been approved. The seller funds labels through its own authorized postage account when that service is available. Charging the buyer for shipping can reimburse the seller; offering free shipping means the seller absorbs that cost unless a separate promotion expressly funds it.
The Company must supply accurate origin and destination addresses, parcel dimensions, weight, contents and service selections. It is responsible for carrier restrictions, insurance choices, customs requirements, prohibited goods, label use and delivery claims. A rate estimate, tracking update or generated document does not guarantee carrier acceptance or delivery. Carrier fees, adjustments, voids and refunds follow the carrier’s rules.
Buyers should contact the selling shop for order changes, returns, store credit, rewards and shipping problems. A CardCounter subscription refund does not refund a buyer’s shop order, and a shop return does not cancel its software subscription.
6. Scanning, grading and market information
Card scanning and grading tools are included only where the Company’s authorized package permits them; current scanning and grading access requires Growth. Recognition can suggest the wrong set, printing, language, finish or condition. A staff user must review the relevant details before committing stock, pricing or a customer transaction.
Photo measurements and grading estimates are inspection aids. They cannot reliably reveal all physical defects, alteration, authenticity or surface damage. They are not professional certification, a guaranteed slab grade, an appraisal or a promise of resale value. CardCounterPOS is independent of PSA, Beckett, CGC and other grading companies. Their names and published standards identify reference methods, not an endorsement or affiliation.
Catalog and market data can be delayed, incomplete, incorrect, licensed for a limited purpose or unavailable. Prices and match scores are reference information rather than guaranteed offers or calibrated recognition probabilities. You are responsible for decisions made from that information. Respect the source’s attribution and usage restrictions; do not redistribute an entire source dataset or use API access to evade another provider’s license.
7. Company data and intellectual property
The Company retains its rights in the information, images and other content it submits. It grants us the limited permission needed to host, process, transmit and display that content to deliver the requested service, maintain it, provide support and meet legal obligations. Public shop content is visible to visitors and connected channels according to the Company’s publishing choices. The Company must have the rights and notices needed for its content and customer data.
We and our licensors retain rights in the platform, code, interface, documentation, branding and underlying licensed materials. Product artwork, card names, grading brands, provider marks and source databases belong to their respective owners. An integration or comparison page does not imply affiliation. Do not remove required notices or represent our materials as your own.
We may use suggestions to improve the service without an obligation to pay for the suggestion. That permission does not authorize publishing the Company’s confidential information or using personal information outside the Privacy policy and applicable data processing agreement.
8. Integrations and external services
The Company chooses which external accounts to connect and authorizes the required access. Providers such as payment processors, marketplaces and carriers have their own contracts, permissions, charges and availability. Revoke or disconnect access you no longer need. Disconnection stops the relevant connection where supported; it does not automatically erase historical transactions or cancel an external subscription.
External providers can change their APIs or suspend an account. We may adjust or disable a connection when its permissions, security or provider requirements change. We cannot guarantee provider uptime, catalog accuracy, payment authorization, label approval or acceptance of a listing. Follow the platform’s recovery instructions when a provider result is uncertain rather than repeatedly submitting a financial action.
9. Availability, changes and support
We maintain and improve the service, including security updates. Maintenance, outages, network failures and provider issues can affect availability. Unless a separate Company agreement expressly supplies a service-level commitment, these terms do not promise uninterrupted operation, a particular response time or an uptime credit. Documentation describes current behavior; a planned feature is not a delivery commitment.
For material changes to agreed commercial terms, we will communicate the change and any required acceptance before applying it as required by the agreement and law. Security fixes and routine product improvements can take effect sooner. Changes to personal-information use are addressed in the Privacy policy. A new policy date is not consent to an incompatible new use of previously collected information.
10. Suspension, cancellation and termination
The Company may request cancellation through the authorized billing flow where available or through support. Its agreement and confirmed cancellation determine the effective date and any remaining obligations. Obtain confirmation; closing a window, uninstalling the app or disconnecting a shop integration does not cancel a subscription. Export records you need before access ends, using the available authorized exports or support assistance.
We may restrict access when necessary to address a security incident, unlawful or harmful use, a legal requirement, revoked approval or a failure to meet the Company agreement. Where practical and permitted, we will explain the restriction and how to resolve it. Urgent containment may occur before notice. We will consider proportionate restoration once the relevant issue is resolved.
After termination, the software license ends. Outstanding authorized fees and provisions that need to survive, including confidentiality, intellectual property, records retention and dispute rights, remain applicable. Ending access does not itself delete every record; the Privacy policy and data processing agreement govern retention and deletion.
11. Warranties and responsibility
We will provide the service with reasonable care. Except for express commitments in a Company agreement and rights that cannot lawfully be excluded, the service and third-party information are supplied as available, without a guarantee that every error will be eliminated or every result will fit a particular business purpose.
Each party is responsible for losses caused by its own breach, negligence or unlawful conduct to the extent required by applicable law. Any negotiated limits of liability in the Company agreement apply to that agreement. These general terms do not create a separate monetary liability cap or require the Company to indemnify every possible third-party claim. Nothing excludes liability that cannot lawfully be excluded, including fraud or other mandatory statutory protections.
The Company remains responsible for its sales, taxes, fulfillment, stock decisions and provider obligations. Keep appropriate business records and review critical results. CardCounter does not replace an accountant, tax adviser, legal adviser, professional grader, payment processor or carrier.
12. Governing law, disputes and notices
Unless a separately accepted Company agreement specifies otherwise, these terms are governed by Connecticut law and applicable United States federal law, without displacing mandatory protections or jurisdiction that applicable law gives you. Disputes may be brought before a court of competent jurisdiction in Connecticut, subject to those protections and any agreed venue in the Company agreement. These terms do not impose mandatory arbitration or a class-action waiver.
Contact support with a Legal notice subject so we can identify the agreement and attempt to resolve the issue. This does not shorten a legal deadline or prevent an urgent court application. We may send account or agreement notices to the authorized contacts on the Company’s record. Keep those contacts current.
If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a provision on one occasion is not a waiver of future enforcement. Neither party may transfer an agreement in a way that reduces the other’s applicable legal rights; any assignment terms in the signed Company agreement control.
Contact CardCounterPOS
CardCounterPOS operates CardCounter. Our business location is Windham, Connecticut, United States.
For a platform question, privacy request, billing request or legal notice, open the staff sign-in page and choose Contact support. You do not need to sign in to open that form. Choose Something else and give your message a clear subject, such as Privacy request, Subscription cancellation or Legal notice. Existing workspace users can also open Support from their workspace.
Provide a reply email, the relevant company or shop, and enough detail to identify the request. Do not send passwords, one-time codes, API keys, full payment card details or unnecessary customer information. We may ask for proportionate proof of identity or company authority before disclosing or changing records.