Troubleshooting
Understand a blocker and recover safely.
All setup checks pass but Sell is blocked
Understand the separate counter approval that authorizes this location and register.
Step-by-step guideFix a staff sign-in problem
Use the actual sign-in or session error to choose recovery, account review or connection checks.
Step-by-step guideRecover after a lost connection
Preserve local item lists and reconcile server outcomes before trying another sale or movement.
Step-by-step guideUnderstand an unavailable action
Read hover, focus and inline explanations to resolve the exact blocker.
Step-by-step guideFix receipt or label printing
Test the actual paper, browser scale, printer driver and barcode before a larger batch.
Step-by-step guideGet help with a safe support report
Send the screen, actual error and non-sensitive record reference needed to investigate a problem.
Step-by-step guide