All setup checks pass but Sell is blocked
Understand the separate counter approval that authorizes this location and register.
On this page
Before you begin
Open Settings → Counter setup from the blocked Sell screen.
All staff. Company feature access and current setup requirements apply.
Step by step
- 1
Separate saved inputs from approval
Business detail checks confirm required saved fields. They do not establish that counter transactions have been approved.
- 2
Read the counter approval panel
Check whether approval has not started, is pending review, has been revoked or needs renewed review after business details or policies changed.
- 3
Follow the offered next action
Use the permitted approval preparation or review action with the owner. Complete the actual business and register evidence required by the panel.
- 4
Check again after a confirmed change
Refresh readiness. Once counter approval is current, complete the drawer opening count if it is still closed.
Keep in mind
Existing receipts remain available for review even when new counter transactions are blocked.
Enabling a company feature or checking every profile field does not override approval, provider or till requirements.
If something goes wrong
The panel says missing or revoked
Ask the owner to review the exact approval state for this shop, location and register. Include the displayed reason when contacting support.