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Customers

Use your customer account

Sign in to your shop’s customer website, review permitted account information and maintain wants or deck lists.

On this page

Before you begin

Use the customer account link on the shop’s own website, rather than the CardCounter staff sign-in.

Access

Customers of a shop with customer accounts enabled. Company feature access and current setup requirements apply.

Step by step

  1. 1

    Activate private access

    Follow the shop’s current invitation or activation flow. Use your verified customer details and keep the private link or code secure.

  2. 2

    Review your account

    Read the available credit, purchases and other information the shop makes available. Check currency and the scope stated by the account page.

  3. 3

    Maintain a wants or deck list

    Create or edit the supported list, specify exact printings where possible and review matching availability in the account.

  4. 4

    Ask the shop for help

    For an expired invite, wrong customer association or account recovery issue, use the shop’s customer contact. Staff account recovery is a separate process.

Keep in mind

A wanted card is not reserved or purchased simply because it appears in a list. The shop confirms quantity and price during the sale.

Enabled availability summaries appear in the account; do not assume automatic email or text alerts.

If something goes wrong

You opened staff sign-in

Return to the merchant’s customer website and choose its account link. A customer login is not a shop employee account.

Still need a hand?Prepare a support report

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Documentation