Fix a staff sign-in problem
Use the actual sign-in or session error to choose recovery, account review or connection checks.
On this page
Before you begin
Open the official staff sign-in page for your company.
All staff. Company feature access and current setup requirements apply.
Step by step
- 1
Check the account type
Use a staff account for the workspace. A shop customer account, platform administration account and staff account are separate.
- 2
Read the displayed error
Incorrect credentials, disabled access, session locked and connection unavailable require different next steps. Avoid retrying the same failure indefinitely.
- 3
Use official recovery
Choose Forgot username? or Forgot password? and follow the supported recovery. Ask the shop owner to check staff access if the account is disabled or setup is pending.
- 4
Check Windows details
In the desktop app, note the installed version and actual error. A missing connection or required access-protection step must be resolved, not bypassed by a new installation.
Keep in mind
Never send your password, recovery code or private setup link in a support message.
Close unused idle staff tabs if they repeatedly lock the same shared browser session.
If something goes wrong
The page flickers without opening the workspace
Check the visible error, network and current session. Contact support with version, time and a safe description if the recovery flow cannot finish.