Recover after a lost connection
Preserve local item lists and reconcile server outcomes before trying another sale or movement.
On this page
Before you begin
Read the connection notice and open Local drafts when needed.
All staff. Company feature access and current setup requirements apply.
Step by step
- 1
Pause confirmed actions
Without a connection, server writes and payments are paused. A cached screen does not establish that stock or a tender is current.
- 2
Save permitted local drafts
Use the marked Local drafts flow for item lists. Local drafts are not sales, acquisitions, reservations or payments.
- 3
Reconnect and refresh
Read the current server record, staff session, location and company readiness before restoring a draft.
- 4
Review restored items
Recheck exact identities, quantity, price, tax and ownership. Apply the restored draft only through the current supported review.
- 5
Reconcile uncertain requests
Use an existing receipt, stock, payout or provider reference to find the outcome. Do not repeat a potentially completed action with a new request.
Keep in mind
The Windows app requires internet just like the web workspace. Fullscreen does not change connection requirements.
A local list is a convenience for recovery, not authorization to take payment offline.
If something goes wrong
You do not know whether an action completed
Refresh its source records and use the saved request recovery where offered. Contact support before duplicating money or stock movement.